Refund Policy of CentralInfoNetwork
Last Updated: April 5, 2023
Thank you for shopping at CentralInfoNetwork. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy was created to ensure the fair satisfaction of our customers when ordering from our website centralinfonetwork.sbs or by phone +44 20 7946 0958.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958. Our customer service team is available to help you with any concerns you may have regarding your order and our return policy.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Products
If you received a product that is damaged or incorrect upon arrival, please contact us immediately with photos of the items and we'll sort it out for you.
Cancellations
If you wish to cancel your order, you may do so within 2 hours of purchase. Please note that once the preparation of your order has started, cancellations are no longer possible as the product is being made to your specifications.
We hope that your experience with CentralInfoNetwork meets your satisfaction. For any further queries, please reach out to us at our address: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster.